40 BIOGAIA SUSTAINABILITY REPORT 2021 Materiality assessment The basis for BioGaia’s sustainability work and this sustainability report is the materiality assessment carried out in 2016. This identified where BioGaia has its main impact and where the company can make the biggest difference. The materiality assessment involved interviewing stakeholders, reviewing investors’ assessment of BioGaia’s sustainability work, reviewing various sustainability reporting frameworks (including GRI, SASB and the UN Sustainable Development Goals) and reports. Since then, BioGaia has continuously developed its sustainability work and improved the description of various challenges within each material topic. To ensure that sustainability initiatives remain relevant and focused on the areas where BioGaia can make the biggest difference, an ongoing dialogue about these issues is held with prioritised stakeholders. Prioritised stakeholders are those assessed as having the greatest influence on and interest in BioGaia. Over the next few years, we will continue to challenge operations and pursue BioGaia’s sustainability agenda moving forwards as set out in this report. Stakeholder Prioritised issues Dialogue type Consumers – Safe products – Products with positive health effects – Products containing sustainable ingredients Direct and ongoing dialogue with consumers via social media and email. Owners/shareholders – Returns and dividends – Value creation – Reliable and responsible operations Quarterly reports, capital market days, investor presentations. Employees – Skills development and career path – Healthy working environment – Non-discrimination Close dialogue between employees and managers, regular performance reviews, internal conferences, employee surveys. Suppliers – Long-term and evolving collaboration Direct and ongoing dialogue via the Sales, Marketing and Operations departments. Discussions with suppliers in connection to sustainability data requests. Distributors – Evolving collaboration – Business ethics Direct and ongoing dialogue via the Sales and Marketing departments. Discussions about BioGaia’s distributor Code of Conduct and replying to distributor questionnaires. Researchers – Independent research projects – Evolving collaboration Direct and ongoing dialogue via the Marketing, Operations and Discovery and Research departments. CONTENTS
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